Privacy Policy

Privacy Policy

Introduction

Welcome to https://mercedes-mbux-system-replacement.collision-talk.com (referred to as “our website” or “we”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains our practices regarding the collection, handling, and disclosure of information when you interact with our online platform, services, and products.

Scope

This policy covers all aspects of our website, including but not limited to:

  1. Website content and functionality.
  2. Mobile applications developed by us.
  3. Services provided through our platform.
  4. Products available for purchase or download from our site.

Please note that this policy does not apply to third-party services or platforms accessible via links on our website. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  1. As an authorized user: When you use our applications and services, we collect data necessary for account management and service delivery.
  2. Website visitors: If you browse our websites linked to this policy, we may gather information about your interaction with our content.
  3. Communication with us: We may contact you via email, phone, or text messages (SMS) for various purposes, including newsletters, promotional offers, and support.

Personal Data Collection

We collect several types of personal data to enhance your experience and improve our services:

  1. Account Information: Details required to set up and manage your user account.
  2. Payment Information: Credit card or banking details for purchases and transactions.
  3. Financial Information: Financial records related to payments, refunds, and billing inquiries.
  4. Purchase Information: Data about products you buy or download from our site.
  5. Mobile Device Identifiers: Unique device IDs, mobile phone numbers, and other device-related data.
  6. Location Data: GPS coordinates or IP addresses to provide location-based services.
  7. Feedback and Reviews: Comments, ratings, and reviews you submit on our platform.
  8. Social Media Information: Details from your social media accounts when you connect them to our services.
  9. Product Information: Search history, product preferences, and interactions with our e-commerce features.

We collect this data through various methods: user input forms, account settings, browsing activities, automated tracking technologies (like cookies), and third-party data providers.

Cookies

We use cookies to enhance your experience on our website and for analytics purposes:

  1. Strictly Necessary Cookies: Essential for navigating the site and providing basic functionalities.
  2. Preference Cookies: Remember user preferences, such as language settings and display options.
  3. Analytics Cookies: Track visitor behavior to improve website performance and content.

Users can manage their cookie choices through our Cookie Manager, allowing them to control which types of cookies are accepted.

Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes. Once the data is no longer needed, we securely delete or anonymize it to prevent re-identification. Our retention periods vary based on the type of data and its purpose.

Security Measures

To protect your personal data, we implement robust security measures:

  1. Encryption: We use encryption for data in transit and at rest to safeguard sensitive information.
  2. Secure Third-Party Processing: We engage reputable third-party service providers who adhere to strict security standards.
  3. Access Controls: Our team members have access to personal data only when necessary, and all employees are bound by confidentiality agreements.

Children’s Privacy

Our services are not directed at children under 18 years of age. We do not knowingly collect or store personal information from minors. If you believe we have collected such data in error, please contact us immediately.

Your Rights

Depending on your location, you may have specific rights regarding your personal data:

  1. Access and Rectification: Request access to or corrections for your stored data.
  2. Erasure (Right to be Forgotten): Ask for the deletion of your data if there is no compelling reason to retain it.
  3. Restriction: Limit our processing of your data under certain conditions.
  4. Data Portability: Receive your personal data in a structured, commonly used format.
  5. Objection: Object to the processing of your data for specific purposes.
  6. Non-Discrimination: Be free from biased treatment when exercising your data rights.

To exercise these rights or have any data-related queries, please reach out to our privacy team at [email protected].

Changes to Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with an updated effective date. We encourage you to review this policy regularly for the latest information.

Contact Information

For any questions, comments, or requests related to privacy:

We value your trust in our commitment to data privacy. If you have any concerns or suggestions, please don’t hesitate to contact us.